Terms and Conditions

1. About these terms

These Terms and Conditions ("Terms") are an agreement between [Registered company name] ("Sabhio", "we", "us") and the person or business that creates a Sabhio account ("you", the "Organiser"). By registering, or by using the Sabhio website or software (the "Service"), you accept these Terms.

If you are accepting for a business, you confirm that you have authority to bind that business. You must be at least 18 years old and able to enter a legal contract.

2. What Sabhio provides

Sabhio is ticketing software. It lets Organisers create events, sell tickets on their own website, take bookings, send tickets, check people in at the door and see reports.

Sabhio is a technology provider. We are not the seller of tickets, we do not organise events, and we are not a party to the sale between an Organiser and a ticket buyer.

3. Your account

• You must give true and complete details, including your business name, address, email and phone number, and keep them up to date.
• You are responsible for keeping your password safe and for everything done through your account and the users you add.
• You must verify your email address and complete business details before you can publish events or take payments.
• Tell us at once if you think someone else has used your account.

4. Subscription and fees

Sabhio charges a monthly subscription. Your first month is free. After that, the plan shown on the Pricing page and in your dashboard applies, in Indian rupees (INR) for organisers in India and UAE dirhams (AED) for organisers in the UAE.

Sabhio does not charge a commission or fee on your ticket sales. We do not take a share of ticket money.

Prices exclude taxes unless we say otherwise. GST is added for organisers in India and VAT for organisers in the UAE, where it applies. We issue a tax invoice for each payment.

Subscriptions renew every month until cancelled. We may change prices by giving at least 30 days' notice by email; the change applies from your next renewal. Optional add-ons are charged at the price shown when you buy them.

If a payment fails we may retry it and may limit or suspend your account until it is paid. Cancellation and refunds are covered in our Refund and Cancellation Policy.

5. Ticket payments

To sell tickets you connect your own account with a payment provider (Razorpay for organisers in India, Stripe for organisers in the UAE). Ticket money goes from the buyer through the provider straight to your account. Sabhio never receives, holds or pays out your ticket money.

The provider's own terms, checks (such as identity and business verification) and fees apply, and the provider's fees are paid by you. Sabhio is not responsible for the provider's decisions, delays or charges.

You are responsible for your own taxes on ticket sales, including GST or VAT, and for issuing any tax invoices your law requires.

6. Your events and your buyers

• You are the seller. You are responsible for the event, its description, price, date, venue, permits and licences, and for honouring every ticket you sell.
• You set your own refund and cancellation policy, and you must refund buyers if you cancel an event, as the law and your policy require. Refunds to buyers are made through your payment provider.
• You must deal with buyer questions, complaints and chargebacks. Sabhio may show buyers how to reach you.
• Do not sell more tickets than the venue can lawfully hold.

7. Acceptable use

You must not use the Service to:

• sell tickets for an unlawful event, or for an event you are not authorised to sell;
• mislead buyers about an event, a price, an artist or a venue;
• sell goods or services that are illegal or prohibited by your payment provider;
• send spam, or collect or use personal data without a lawful reason;
• attack, probe, overload or copy the Service, or try to get around its limits or security;
• upload malicious code or content that is unlawful, hateful, obscene or infringes someone else's rights.

8. Your content and data

You keep ownership of your event content, logos and customer data. You give Sabhio a licence to host, process and display them only to run the Service for you.

You are the controller of your buyers' personal data and Sabhio processes it for you. You must have a lawful basis to collect it. Our Privacy Policy explains how we handle data.

You can export your data from the dashboard. After your account closes we delete or anonymise it as described in the Privacy Policy, except records we must keep by law.

9. Our property

Sabhio, its software, design and logos belong to us or our licensors. You get a limited, non-exclusive, non-transferable right to use the Service while your account is active. You must not copy, resell or reverse engineer it.

10. Availability and support

We work to keep the Service running and secure, but we do not promise it will be uninterrupted or error-free. We may carry out maintenance, and we may change or remove features.

Support is available by email and through the dashboard.

11. Suspension and ending

• You can cancel at any time from your dashboard, as set out in the Refund and Cancellation Policy.
• We may suspend or end your account if you break these Terms, create risk for buyers or for us, or the law or a payment provider requires it. We will tell you why where we lawfully can.
• If you have live events when your account ends, you stay responsible for buyers of those events.

12. Disclaimers and liability

The Service is provided "as is". To the extent the law allows, we do not give any warranty beyond those stated in these Terms.

Nothing in these Terms limits liability that cannot be limited by law. Subject to that, Sabhio is not liable for indirect or consequential loss, loss of profit, revenue, goodwill or data, or for anything caused by an event, an Organiser, a buyer, a payment provider or a cause beyond our reasonable control.

Our total liability to you for all claims in connection with the Service is limited to the subscription fees you paid us in the 12 months before the claim arose.

You agree to compensate Sabhio for loss and claims made by buyers, authorities or other third parties that arise from your events, your content or your breach of these Terms.

13. Ticket buyers

Buyers purchase tickets from the Organiser, not from Sabhio. The Organiser's own terms and refund policy apply to a purchase. A ticket is valid for the event, date and ticket type shown and admits the number of people shown. Do not share a ticket or its QR code: a code that has already been scanned will be refused. Tickets must not be resold above face value where that is not allowed. Questions about an order go to the Organiser. If you cannot reach them, contact us and we will pass your message on.

14. Changes to these Terms

We may update these Terms. We will post the new version here and email you about material changes. If you keep using the Service after the change takes effect, you accept the new Terms.

15. Governing law and disputes

For Organisers in India, these Terms are governed by the laws of India, including the Indian Contract Act, 1872 and the Information Technology Act, 2000. For Organisers in the UAE, they are governed by the laws of the United Arab Emirates as applied in the emirate of your registered address.

Please write to us first so we can try to settle a dispute informally. If we cannot, the courts at [City], India have exclusive jurisdiction, unless the law gives you the right to go elsewhere.

16. Contact and complaints

Questions: hello@sabhio.com. Complaints may be sent to our Grievance Officer, [Name], at grievance@sabhio.com. We acknowledge complaints within 48 hours and aim to resolve them within 30 days.